Refund policy

RETURN & REFUND POLICY

Last Updated: September 9, 2026

1. STRICT NO-RETURNS & NO-EXCHANGES POLICY

All of our apparel items feature original artwork and are custom-printed to order just for you. Because items are custom-manufactured on demand, we strictly enforce a NO RETURNS, NO REFUNDS, and NO SIZE EXCHANGES policy for buyer's remorse or for ordering an incorrect size. 

Detailed sizing charts are provided on every product page to help you choose the correct fit. Please review these charts carefully before completing your purchase. 

2. EXCEPTIONS FOR DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS

We want you to love your order! We will gladly issue a free replacement or a full refund if your item arrives with a manufacturing defect, a severe print error, or physical damage sustained during shipping. 

3. HOW TO SUBMIT A CLAIM FOR A DAMAGED ITEM

If your item is defective or arrived damaged, please follow these steps to request a replacement:

- Timeframe: You must contact us within fourteen (14) days from the date your package was delivered. Requests made after 14 days cannot be processed.

- Contact: Send an email to [goblinsupport@gmail.com] with the subject line "Damaged Order - [Your Order Number]".

- Proof Required: You must attach clear, well-lit photographic proof showing the damage, defect, or printing error, along with a photo of the packing slip. 

Once we verify the defect with our fulfillment partner, we will ship a brand-new replacement to you at absolutely no extra cost. 

4. UNCLAIMED OR WRONG-ADDRESS PACKAGES

If a package is returned to our fulfillment facility because the customer provided an incorrect or incomplete shipping address at checkout, or if the package went unclaimed at a local post office, the customer will be responsible for the cost of reshipping the item. Original shipping fees are non-refundable.