Shipping policy

SHIPPING POLICY

Last Updated: September 9, 2026

1. ORDER PROCESSING & PRODUCTION TIME

All of our products feature original artwork and are custom-printed to order just for you. Because items are custom-made on demand, please allow two to three (2-3) weeks for production, printing, and packaging before your order officially ships out. We appreciate your patience while we craft your unique apparel!

2. SHIPPING METHODS & TRANSIT TIMES

Once production is complete, your package will be handed off to our shipping carriers (such as USPS or DHL). Transit times vary depending on your destination city or country. You will receive an automated email confirmation containing a tracking link the moment your shipping label is generated.

3. SHIPPING FEES

Shipping costs are calculated automatically at checkout based on the weight of your order and your delivery location. All shipping fees are non-refundable.

4. LOST, STOLEN, OR WRONG-ADDRESS PACKAGES

- Address Accuracy: It is the customer's sole responsibility to provide an accurate and complete shipping address at checkout. We cannot issue refunds, replacements, or reroute packages if an incorrect or incomplete address was provided.

- Carrier Liability: Once a package is handed over to the shipping carrier, ownership transfers to the buyer. We are not legally responsible for carrier transit delays, severe weather disruptions, customs delays, or packages marked as "Delivered" by the carrier that are stolen from a porch or mailbox. 

5. DAMAGES AND DEFECTIVE ITEMS ON ARRIVAL

If your package arrives physically torn, or if the product inside was damaged or misprinted during transit, please take a clear photo of the damage immediately. Email us at [goblinsupport@gmail.com] within fourteen (14) days of delivery with your order number and photos so we can file a claim with our fulfillment partner and issue a replacement.